As the largest producer and supplier of electricity for industrial customers in Thailand, the most material aspects are considered important factors for Glow to obtain a “social license to operate” from our stakeholders. By mapping our value chain and engaging our stakeholders at all levels, we can identify the aspects that are most important to our business. These most material aspects are the elements of our business requiring our greatest focus.
Other Material issues
Furthermore Glow identified 13 other relevant aspects which are important for Glow to meet different levels of stakeholders’ expectations in three areas: economic, environmental and social.
Mr. Pajongwit Pongsivapai, Chief Financial Officer, on behalf of Glow Energy Public Company Limited (GLOW), has received the award of Thailand Sustainability Investment (THIS) 2016 index from Mrs. Kesara Manchusree, President of the Stock Exchange of Thailand (SET), on 16 February 2017 at Sangvian Indaravijaya Auditorium, SET. Glow Energy is listed among 55 companies on SET’s THIS 2016. The index assessed and awarded the listed companies based on the exceeding performance in terms of economic, governance, environment, as well as social responsibility in alignment with national and international standards criteria. It was initiated by SET to meet the current trend among investors and asset management companies that increasingly pay attention to companies with outstanding performance in sustainable development.
“I am proud that in 2016 Glow was included in Thailand’s two sustainability investment indices: Environmental, Social, and Governance (ESG) 100
by Thaipat Institute and Thailand Sustainability Investment (THSI)
by the Stock Exchange of Thailand. They are the feedback of
various sustainability activities that Glow has been
Mr. Pajongwit PongsivapaiChief Financial Officer
Achievement and Awards
As a leading power generation company providing sustainable and reliable energy solutions, we need to lead from the front when it comes to driving change and showing progress. Throughout 2016, Glow played an active part in thought leadership and to drive sustainability through our organisations. Glow has been recognized in 2016 for executing initiatives that demonstrate our leadership and commitment to sustainable business practices.
On June 30, 2016, Mr. Brendan Wauters, Chief Executive Officer, and Mr. Narongchai Visutrachai, SVP-Government & Public Affairs, of Glow Group had received “ESG100 Company” of the year 2016 certificate from Mr. Pipat Yodprudtikan, the Director of Thaipat Institute. This certificate commemorates the ranking of Glow Energy Public Company Limited among 2016 ESG100, the rating that names the 100 best-performing companies out of 621 publicly listed on the Thai stock market in the areas of Environmental, Social, and Governance. Receiving this honor has reaffirmed Glow’s leading position in terms of both market return and sustainable value to investors.
Brendan WautersChief Executive Officer
We have made significant progress on our sustainability journey in the course of 2016, and we have achieved a number of significant milestones.
After declaring our intent to participate the program in 2014, we obtained the (level 4) certification under the scheme of “Collective Action Coalition Against Corruption” (CAC).
We also completed our “Eco-Factory” certification effort: all of our power plants in Map Ta Phut are now certified as Eco-Factory by the Federation of Thai Industries (FTI).
Glow Energy Phase 2 received the “Carbon Footprint Reduction” (CFR) label, having demonstrated that its low carbon solution to produce power, steam, clarified and demineralized water emits less greenhouse gases than the benchmark.
In the course of 2016 we have also been included on a number of important lists: “ESG 100”, a ranking of companies with strong Environmental, Social and Governance practices, and “Thailand Sustainability Investment” (THSI).On a personal level I keep fond memories of the inauguration of the first phase of our “Solar for Schools” projects in Mae Sot, and in particular of the smiles on the faces of the children when they started to use their solar-powered computer. Through this project we bring electricity from solar energy to off-grid schools, which benefits more than 1,800 students and teachers. We are now embarking on the second phase of this project, which will run until 2020.Our team can be proud of their performance in the area of safety in the course of 2016. Together with our contractors they have worked more than 4 million man-hours without incurring any Lost Time Accident (LTA). We have also made significant progress on our Safety Roadmap, and of course this program will remain a key priority going into 2017.
You can read out more about these and other achievements in this report.
You will also find an outline of our Sustainable Development Plan 2020, which contains our medium-term sustainability targets, and maps the activities we carry out in order to achieve these targets.
I want to thank our team for their commitment to our sustainability journey in the course of 2016. I am looking forward to share our progress with you again in 2017. We welcome feedback on this report. Please submit any questions or comments to firstname.lastname@example.org.
To ensure that what we consider as the “most material aspects” is materialized and deployed in Specific, Measureable, Achivable, Relevant to Glow’s business operation, and Time-bound to our 2020 vision (SMART), those material aspects have been translated and developed into SMART “sustainability targets” that we aspire to achieve by 2020
What sustainability means to us
Sustainability at Glow is the vision to become a leading power generation company providing sustainable and reliable energy solutions based on innovative use of diversified energy sources. Sustainability is our approach to managing current and future economic, environmental and social opportunities and risks in order to achieve profitable growth and to provide sustainable and reliable energy solutions to our customers. Our company vision and values express our corporate philosophy of how we conduct business, while our commitments to sustainability provide the basis for our long term sustainability business strategy. We have crafted a business strategy that takes into account four perspectives: commercial, operational, financial and human resources. We balance short-term and long-term objectives to create a well-defined set of priorities and action plans
Our Core Values on Sustainability• Operational excellence and profitable growth• Providing reliable energy solutions• Occupational health and safety• Having knowledgeable employees who are part of a network of expertise• Strong corporate governance, ethics and compliance• Environmental sustainability• Improving the quality of life for communities in areas where we do business
Our Commitment to Sustainability• Reduce production costs and increase productivity• Satisfy and retain existing customers, and attract new customers• Ensure Health and Safety of all stakeholders• Skills development and vocational training for staff• Compliance with applicable laws, relevant rules and regulations • Control and improve emission levels• Build relationships and maintain trust with communities
(1) We shall operate in compliance with our Code of Conduct and Anti-Bribery Policy, as well as all applicable sustainable development laws and regulations and international norms of behavior.(2) We shall establish a culture of integrity in our company, and encourage all employees to strictly follow business ethics and rules specified in the Code of Conduct Policy.(3) We shall consistently identify and implement policies and standards to continuously improve Sustainable Development practices in our business operations.(4) We respect the protection of human rights, and shall not tolerate any form of workplace discrimination, bullying, harassment or physical assault. We value diversity and treat all employees and contractors fairly, providing equal opportunity at all levels of the organization without bias. (5) We shall implement all projects by taking into account the expectations and interests of our stakeholders, and shall be accountable for the impact of our activities and operations, both direct and indirect, on employees, society, environment (both our natural and human environment) and stakeholders.
Our Sustainability Development Policy
Glow Energy and its affiliated companies (hereinafter collectively referred to as “Glow Group”) are committed to conducting all its business operations responsibly with due regard to sustainable development. We work with governments, inter-governmental and non-governmental organizations and other interested parties to develop and support projects that benefit the communities associated with our business operations. We are committed to achieving the economic, environmental and social responsibility objectives of Sustainable Development. We recognize that integrating sound Sustainable Development principles into our operational safety, business conduct, social, environmental and economic practices is both good for society and good for our business.
We adhere to the following Sustainable Development Policy statements that direct our efforts towards achieving these objectives:
(6) All our projects shall be managed in accordance with applicable health and safety rules and regulations, without bringing harm to any community, employee or the environment.(7) We shall continue to ensure and improve the availability and reliability of our services to all our customers and remain good business partners.(8) We shall encourage employees to identify and act upon opportunities to improve Sustainable Development practices in the areas where they work. We shall also promote Sustainable Development practices among our contractors, suppliers and customers.(9) We shall focus our business development efforts exclusively on “carbon-light” solutions, including gas-fired units, hydro plants and (non-hydro) renewable projects.(10) We shall regularly review our performance and report on our progress publicly in an open and transparent manner. We shall also provide communication channels for all stakeholders, so that they are able to submit their complaints and suggestions.(11) We shall engage our stakeholders on our objectives and targets, and shall periodically communicate our progress to the Board of Directors, shareholders, customers and members of the public.
“As a member of the Sustainable Development Steering Committee, doing the business in a sustainable manner is the top priority for Glow. The Steering Committee
will be the policy maker and decision making as well as make a recommendation
to CSR Working Committee. The CSR Working Committee will play an important role
in implementing such policy with the importance and involvement
of stakeholdersand serve as a feedback channels for stakeholders
input to the Committee. These practices help us to operate
our business successfully with profitability with focus on
environmental, social, and good governance (ESG).”
Mr. Narongchai VisutrachaiSVP-Government & Public Affairs
Approach to Managing Sustainability G4-34; G4-56
Glow acknowledges that our decisions and activities can impact society and the environment. We recognize the importance of our stakeholders and their roles in our sustainable development.
The Board of Directors and Executive Management Committee (EMC) are Glow's highest governing bodies. They are responsible for the strategic direction of the organization and the effective monitoring of the performance. The EMC, which as of end 2016 was comprised of six men and one woman, meets monthly to discuss performance and future plans. The Board of Directors, which as of end 2016 was comprised of twelve men and three women from six different countries, being Thailand, Belgium, France, Finland, India, and Hungary, meets quarterly, as well as on other occasions, to approve the quarterly financial statements and to provide guidance on strategic matters, including in the area of sustainable development.
In an effort to go beyond our CSR program and strive further towards sustainability, we have decided, in 2015, to reorganize our sustainability management structure by putting in place a “Sustainable Development Steering Committee (SDSC)”. This Committee is to define our strategies and targets in the area of sustainability, and report to and seek advice and support from the Board of Directors on sustainability-related issues. The committee work closely with the existing CSR Working Committee.
Reliable and Sustainable Energy Supply
Supplying reliable and sustainable energy are central to our vision. It is one of our aims to provide reliable energy to both Electricity Generating Authority of Thailand (EGAT) and our industrial customers. We believe that operational efficiency and reliability of our power plants not only reduce our costs and improve our financial performance but also contributes to conserving resources, protecting the environment and minimizing our impact on the global ecosystem. As part of our aim to continuously improve our customer service, Glow is continuously maintaining and improving the efficiency and reliability of the power plants. To measure the performance of the cogeneration plants under SPP contracts, Glow’s optimization team annually reports both electrical and thermal cogeneration efficiency to EGAT. EGAT expects an electrical efficiency that is greater than 45%, a thermal process that has an efficiency greater than 10% and Primary Energy Saving (PES) capacity that is in line with the SPP contract. If our efficiency is lower than the stated efficiencies, then our prices will be impacted.Glow’s Operation and Maintenance Team monitors, maintains and improves the operational excellence and effective maintenance in order to supply quality products with high power plant efficiency. Continuous focus on reliability is fundamental in our aim to satisfy and retain our existing customers, and to attract new customers. It is our commitment to provide reliable products to our customers by continuously supervising and maintaining our facilities, including our transmission, distribution system, and steam piping network covering the entire service area in accordance with the best engineering practices. Customer satisfaction is fundamental as we strive to maintain business excellence and increase and solidify Glow’s good reputation to retain customers and to attract new customers. We aim to avoid unplanned incidents and to eliminate unsafe conditions at our plants.
As a part of “carbon-light” solutions commitment in our Sustainability Development Policy, we have broadened our electricity-generating business that is contributing to waste management of Thailand. We together with our partners, bid successfully for an electricity generation project using non-hazardous industrial waste as fuel. The project is anticipated to start generating electricity within 2019.Not only to provide energy securities to Thailand through our business operation, our CSR effort is also well aligned with our decision to focus on “carbon-light” solutions. Our showcase in 2016 included our Solar for Schools and Energy Conservation for the New Generation projects. Please see section “Livelihood of Local Communities”.
“The implementation of Alarm Management System supports
our diagnostic on potential issues and helps us to manage
low priority and nuisance alarms. Consequently,
operators can focus on high priority alarm and
therefore improve the reliability of the system.”
Mr. Pratheep DhetsupakarnManager-I&C Engineering
To ensure a continuous utility supply, all cogeneration facilities at Map Ta Phut are interconnected and further enhanced by a back-up supply from the Electricity Generating Authority of Thailand (EGAT) for power and by package boilers to support our steam supplies. In Siam Eastern Industrial Park (SEIP) our two cogeneration plants are connected and supported by fast-start gas engine units for peak supply. As in Map Ta Phut a back-up power agreement with the Provincial Electricity Authority (PEA) provides the final element of security. One key challenge with respect to the availability and reliability of transmission lines is to prevent unplanned supply disturbances. Glow’s Operation & Maintenance Team therefore constantly monitors our transmission and distribution system, and engages in maintenance activities on an ongoing basis. We use the System Average Interruption Frequency Index (SAIFI), an indicator for reliability widely used in the power industry, as one of Glow’s core KPIs (with respect to both our and electricity and steam supply).In 2016, we have strengthen our reliability and efficiency by upgrading our DCS (Distributed Control System) with ALARM management system, conforming to the EEMUA 191 and ISA 18.2, that help us to avoid false alarms and to help us in identifying issues rapidly. We also introduced the variable-frequency drives at our CFB3 power plant to enhance the plant’s efficiency.
Please visit Glow’s website to view our Anti-Bribery Policy and related policies.
In 2014, we joined the Private Sector Collective Action Coalition Against Corruption (CAC) to demonstrate that the private sector does not tolerate any corruption activities. We updated our policies as well as procedures to align to CAC. We informed Glow staff in mandatory training sessions about the changes and also used multiple communication channels including monitor and projector notification when switched on to remind staff of our "anticorruption effort. On 22 April 2016, we were certified as a CAC-certified company (level 4)."
Fight Against CorruptionGlow is committed to conducting all its activities and operations in strict compliance with all applicable laws, relevant rules, and regulations of the countries in which we operate.We take into account the strong focus on ethics at the level of, among others, our parent company (ENGIE), the Federation of Thai Industries (FTI), the Institute of Directors (IOD), the Stock Exchange of Thailand (SET) and the Securities and Exchange Commission (SEC).
We promote ethics and compliance awareness among all Glow employees, our executive management, and our board members. Our target is to provide training to all employees on ethics and compliance practices.In February 2016, Glow has established its Anti-Bribery Compliance Procedure and has reviewed its existing Gifts and Hospitality Procedure (which emphasizes that gifts and hospitality must be made in good faith, be of a professional nature and be linked to promoting Glow’s activities, developing business or improving the quality of working relationships between Glow and its customers and partners). Any employee who is found to be in willful violation of this policy is subject to disciplinary action as deemed appropriate by his/her Division Head, in consultation with SVP – Human Resources & Administration and/or the CEO.Anti-corruption has been a part of our core philosophy. We established its first Code of Conduct in 2005 and we have updated and revised this code several times, to include new clauses such as human rights and anti-bribery which will help us achieve our sustainability goals. To step up our effort and being proactive in our anti-corruption program, we conduct an anti-corruption risk assessment on an annual basis since 2015 to ensure with all business process owners that there is “zero” corruption in all activities.
Climate ChangeWe have implemented various improvement projects to our facilities that are directly reducing greenhouse gas emissions (e.g. boiler efficiency improvement). Our replacement of conventional lighting fixtures to LED in our power plants received the formal recognition of reduced greenhouse gas (GHG) under Low Emission Support Scheme (LESS), the scheme of Thailand Greenhouse Gas Management (Public Organization) (TGO)—Thailand’s Designated National Authority for the Clean Development Mechanism.
"Our next goal is to create 'a network' ...we will communicate to the customer that if you use our products, you will take part
in reducing greenhouse gas emissions.It is generally dubbed as
the effort to reduce carbon from upstream to downstream"
Apidech Siriphornopphakhun,Plant Manager,
Glow Energy, Phase 1 & 2EndFragment
We obtained Carbon Footprint for Organization (CFO) certifications of our carbon footprint, which is an indicator for the quantity of GHG emitted (in tons of carbon dioxide equivalent) from all activities of an organization; such as fuel combustion, electricity use, waste management, and transportation. Moreover, we are taking steps beyond Carbon Footprint of Product (CFP) certification by obtaining the Carbon Footprint Reduction (CFR) label—the label given to a product that contributes less GHG than the baseline. As the first of its kind in Thailand, Glow’s electricity, steam, clarified water, and demineralized water production from Glow Energy Phase 2 is CFR-certified.
Not only Glow’s electricity and steam generating sector that are low carbon intensity, but our offices have also placed a strong emphasis on activities that reduce GHG. Realizing that recycled paper contributes less to GHG emission compared to virgin paper but recyclability of the paper is reduced significantly when it is contaminated by wet waste or printed colors, we have set a default printing mode as black & white and duplex printing to ensure full utilization of the material. There are also paper bins at all photocopy stations that are available for paper wastes that contain classified materials that are destroyed in a secure manner and unclassified materials that are sent for recycling. We also support non-operational activities that help to mitigate/reduce GHG in particular our Scope 3 emissions for business travel and commuting. To reduce our emission from commuting, staff who works at Glow’s Headquarter receives monetary support for not requesting a parking spot at the head quarter. For staff who work at regional offices, we also provide shuttle bus services and also bus trips between Bangkok and those regional offices.
In addition to the safety performance at power plants, Glow also provides basic safety trainings to ensure that our members work safely and stay healthy. All Glow employees receive safety training that fits with the nature of their works, ergonomics lessons that are not only covering office tasks but also correct practices outside the office, and first aids skill when they join the organization. Refresher courses are available for staff to improve their knowledge. Those training sessions have yielded outstanding outcomes as our staff has implemented what they learned and safe colleagues. As part of our recognition program, we have recognized staff that have applied first-aid skill add work to help colleagues at work.
In 2016, Glow has achieved its first time in many years working together with our contractors of more than 4-million man-hours without any Lost Time Accident. We aspires to continue and make progress on our safety roadmap vigilantly to sustain an excellent safety culture in 2017 and the years after.
Employees received Life Saving CertificateMs. Raweesri Thantrakool and Mr. Theeraphob Soimora received life-saving certificates for their successful efforts in saving the lives of colleagues by providing first aid treatment and then taking them to hospital safely.
We aim to take all necessary precautions to limit occupational accidents and incidents at the workplace. We are utilizing international best practices available through the extensive network of our parent company ENGIE. Such best practices include the reduction and ultimate elimination of the occurrence of accidents and incidents by focusing on a hierarchy of systematic prevention, eliminating the possible causes of accidents, training employees and enhancing vigorous job safety analysis. Glow is extending efforts towards achieving the occupational health and safety principles beyond its own organization and works constructively with our contractors to applying the same standards. We consistently seek to identify significant workplace hazards and appropriately control the risk from them to protect our employees and contractors from inherent dangers. If, despite all our efforts, an incident occurs, we have defined procedures with respect to investigation and reporting. Through an in-depth analysis of possible causes, we aim to identify corrective and preventive actions and to communicate such actions to all relevant parties.Glow has defined the following fundamental principles that health and safety is a primary responsibility and important factor of our values. Maintaining compliance obligations with the applicable health and safety legislation and Glow’s safety rules. Involving employees at all levels to promote effective working relationships with appropriate health and safety authorities and relevant stakeholders to avoid working situations that may have an unfavorable effect on an employee’s health.Integrating health and safety in our management systems to drive a proactive and shared safety culture throughout the organization.It is our goal to reduce the number of occupational accidents by implementing a Five-Year Safety Culture Roadmap. We continually measure our safety performance through core KPI’s including zero Frequency Rate of Occupational Accidents (FR) and zero Major Incidents. We collect feedback from safety culture survey using the Hearts & Minds Toolkit, quality of fresh eyes safety observation, and proactive behavioral based safety programs, e.g. contractor safety management, stop work authority to achieve permanent improvement of our health and safety performance.
Occupational Health and Safety (OHS)We are committed to achieving the best possible health and safety performance and developing correct safety behavior throughout our organization. Every effort is made to sustain an excellent safety culture.
We support our staff who wants to develop their skills both in technical and management aspects. In 2016, we offered in total 486 internally-held training sessions to 800 staff; we sponsored 728 staff to attend 684 external trainings courses. Aside from those training sessions, Glow provides resources in Glow’s E-library that can help to improve staff’s ability in technical skills, e.g. power plant operation or presentation guidelines, and general skills including English courses. Since the inception of the E-Library in 2012, there have been 45,103 visits from our team on various topics. We are aiming to expand the E-Library in the future To enhance the experience for the future generation and to recruit new talent, Glow has continued investing into the company internship program “Student Career Experience Program” (SCEP). SCEP aims to develop and increase the capabilities of students who will be able to apply their academic knowledge in the industry and gain practical work experience to prepare them to enter the workforce. In 2016, 25 students from 12 institutions participated in the Program.
“Glow’s reputation for electricity generation influenced my decision to join Glow following my graduation. Working at Glow fosters
my skills that help to shape my future. I am very impressed by
the coaching support that is provided by staff.
The coaching has helped me to learn on the job
and gain valuable experience.”
Mr. Nattapon Yakham
Currently Operator Level 2 and SCEP 2016
Human Capital Development The energy business requires skills from a diverse field to meet the growing demands of our business. At Glow, all employees have the opportunity to reach their full potential and have rewarding career with the company. We invest into the feature of our employees through training, learning and development.
Government regulations set the mandatory level of our environmental compliance. In our operations and the development of new business, we take into consideration international best practices and standards. It is our goal to be in full compliance with all applicable environmental regulations at all times. We, therefore, maintain a “zero environmental non-compliance target” on the “fines or non-monetary sanctions for non-compliance with environmental laws and regulations” KPI. In addition, all Glow's power plants in Thailand are accredited under ISO 14001.
Glow’s Community Relations Team engages with local communities and gathers feedback on an ongoing basis. We aim to maintain a relationship of trust by practicing open communication with the community, authorities, policy-makers, customers and other stakeholders who could have concerns regarding the environmental impact of our business and facilities. Every quarter, we organize a tripartite meeting among Glow and key stakeholders to report our environmental monitoring results, new and on-going issues, actions are taken to remedy such issues, and to gather feedback from those key stakeholders.In 2016, all Glow’s power plants in Map Ta Phut have been certified by the Federation of Thai Industries (FTI) as “Eco-Factory”, a standard demonstrating a clear focusing on continuous and sustainable improvement of the production process and environmental management, based on social responsibility principles both inside and outside the organization, and including its supply chain.
“I am impressed by the tripartite process Glow is utilizing for environmental management system at Glow power plants. The dedication of Glow’s representatives following up on enquiries related to the plant operation in a timely manner
provides me with confidence.”
Mr. Pisit BuncharoenChairman of Payoon Fisherman Group
Our operational and environmental performance meets Thailand’s environmental regulations and any other applicable regulation. Glow strictly follows the environmental impact mitigation and the monitoring measures presented in the environmental impact assessment (EIA) action plan. Glow’s Environment, Health, & Safety (EH&S) team report on a bi-annual basis the results of the implementation of our action plan to the Office of Natural Resources and Environmental Policy and Planning (ONEP) in Thailand. We conform to all of ONEP’s reporting processes and meet all standards established by the environmental regulations, site permits and corporate objectives. We respond promptly and effectively to any incident resulting from our operations and in so doing we co-operate with industry organizations and authorized government agencies. To ensure quality and reliability of our data, third parties assess the environmental performance of our power plants on a regular basis, measuring progress and conducting periodic audits of environmental performance. Glow is committed to controlling emission levels to meet, and where possible to be below, all applicable standards as well as to fully comply with the EIA’s and EHIA’s requirements at all times. We have installed online measurement systems for continuous measurement and control at the source of emissions. Glow has invested significantly in technologies to reduce NOx, SO2, and Total Suspended Particles (TSP) pollution. We list hereunder some examples in this respect. We purchase low sulfur bituminous coal with less than 1% sulfur content and use limestone injection techniques in the combustion of coal in our circulating fluidized bed (CFB) boilers. GHECO-One, our newest coal-fired power plant in Thailand, incorporates a sea water flue gas desulfurization system to reduce SO2 emissions significantly. NOx reduction is achieved in the CFBs by ammonia injection into the flue gas and in GHECO-One by using Low NOx burners and a Selective Catalytic Reduction (SCR) unit.
In the Map Ta Phut area, the government has put in place an 80:20 measure in accordance with a resolution from the National Environmental Board (NEB), which requires reducing NOx and SO2 emissions from existing facilities in order to enable the expansion of existing facilities or the construction of a new plant. In compliance with this rule, Glow has for instance successfully implemented an air emission reduction program at the GSPP3 power plant located in Map Ta Phut Industrial Estate which has enabled the construction of GHECO-One.
“I like Glow’s commitment for mitigating its impact on the community, especially
for the installation of silencer at its safety valves despite the fact that
the noise level is still within the legal limits.”
Mr. Chudech ChansiriCommunity leader of Soi Prapa community
Livelihood of Local Communities
Community relations and development play an important role for Glow not only to obtain a license to operate but also to coexist with communities and to maximize the benefits for society. Building relationships and maintaining trust with communities requires open communication and engagement. Our community relations team proactively communicates with the community through regular visits and meetings. Once we receive comments/requests of support from communities, we screen those inquiries if they are corresponding to what we consider as material and not in violation of our anti-corruption and other relevant policies. Once those inquiries meet internal review process, inquiries are presented to the management for their final consideration. We continued in 2016 to carry out community development activities, either by ourselves or in collaboration with business partners and alliances, such as the Community Partnership Association (CPA), Microsoft Thailand, and the First Naval Area Command to demonstrate our responsibility towards the community, society and the environment in parallel with the company’s business operations. Glow organizes activities aimed at creating benefits to society in three main areas, education, the improvement of the quality of life, and environmental conservation on both local and national levels. In 2016, Glow has participated in 26 community/environmental improvement activities, totaling 1,085 volunteer hours by 180 Glow employees. We have selected some of our CSR projects to show the linkage between our material issues and CSR activities in our 2016 CSR flagship projects as follows:
EducationTeach the KidsAs experts in the energy business, Glow’s employees have volunteered to share their energy generation expertise and experience in energy conservation with students in high schools close to our operations. To motivate the students to consider working with us in the future, we have organized visits to our power plants. This project will benefit society by creating awareness regarding energy efficiency amongst children who in turn can become advocates for this issue, and who may consider further education in the energy sector. Programs like “Tech the Kids” is part of our investment in human capital development for the future and one way to inspire young people to consider working in the energy sector.
In 2016, 200 students and teachers from Mapyangphon Wittayakom School Rayong, and Bann Bowin School, Chonburi participated in the project. We plan to continue this project in 2017 and involve more schools.
Glow started the reforestation project in 2013 by growing 2,500 trees in the degraded forest of Houay Mahad Hill. Since the beginning of the project, we have planted 2,500 trees every two years. We have monitored the growth of the planted trees and the availability of wildlife in the forest. The Community Forest Committee has provided monitoring results on a yearly basis. In 2016, we surveyed the sites where we had planted trees in 2015. Results showed that around 700 trees did not survive. Therefore, we planted approximately 700 additional trees at the hill to ensure that we meet our promise.
“Glow concentrates its CSR activities in general terms on three main axesi.e. educational development, quality of life improvement and environmental conservation,and that this Artificial Reef project is expected to contribute on many levels.This initiative aims to restore and conserve marine ecosystems, promote responsible coastal fishery which in turn raises the income of local fishermen,
and prevent illegal fishing.”
Mr. Brendan WautersCEO
the floor level and restored the facility back to a safe condition. Glow donated 100,000 Thai Baht for "Toilets Renovation" Baan Hin Taek School, Phanna Nikhom, Sakon Nakhon to benefit 54 pre-school and elementary school students.
We consider our people the most valuable asset of the company. Glow offers staff the opportunity to develop a CSR program that they care about most. We consider these programs a good way to improve staff engagement Glow has announced two employee-initiated community improvement programs: WeDesign and I Love Hometown.
BGET hosted short-term and long-term training on sustainable living and other employable and income generating skills for orphaned refugee children and other marginalized people. In 2016, we supported three off-grid schools with solar panels and lighting fixtures that benefit 61 students and 1,861 beneficiates since the inception of this program. Sustainably providing clean and carbon-light energy for people in remote area has always been considered our key initiative, since it matches with our business expertise as well as the most material aspects; Reliable and Sustainable Energy Supply, Climate Change, and Livelihood of Local Communities. Glow’s committed 2020 goals included the number of beneficiaries of energy-related CSR projects in off-grid areas.
“We work hard to share our experience with our stakeholders
on electricity and electricity generation. The open house
is a great engagement opportunity for children to see
how electricity is generated.”
Mr. Weerawat WannachaiMaintenance Manager-GIPP
Energy Conservation for the New GenerationGlow launched the 2nd “Energy Conservation for New Generation” project to encourage university students to identify innovative ways to use alternative fuels that contribute to the society they live in and to support our business strategy to focus on “carbon-light” solutions, including gas-fired units, hydro plants and (non-hydro) renewable projects.
To attract promising young research talent in the engineering field Glow has invited university students from King Mongkut's University of Technology Thonburi (KMUTT), King Mongkut's Institute of Technology Ladkrabang (KMITL), King Mongkut's University of Technology North Bangkok (KMUTNB) and Khon Kaen University to submit energy-related project ideas to the company. The winning team with the most creative energy saving innovation idea that can be applied in practice can win up to 300,000 Thai Baht to implement the proposed project. Eligible projects must aligned with our “carbon-light” concept that focus on reducing the impact on climate change and demonstrate innovative solutions.
For I Love Hometown, we are aware that our Glow staff may wish to support their hometowns. Glow has announced up to two grants per year for projects identified by Glow employees in his/her hometown that can benefit from a financial support of up to 200,000 Thai Baht.
In 2016, we supported with 132,150 Thai Baht "Canteen Renovation for Quality of Life" Wat Khu Khut School, Sathing Phra, Songkhla. 140 students and 10 teachers can have their lunch safely as Glow elevated
For 2016, Glow supported the “Electricity from Fermented Bio-extract” research project proposed by students from the College of Nanotechnology, King Mongkut's Institute of Technology Ladkrabang (KMITL). The project was considered successful as the outcomes yielded a feasible setting that generates sufficient power to supply energy for an LED bulb for a minimum of 60 minutes. This campaign is aimed as a double reinforcement to our most material aspects; both Climate Change and Human Capital Development, tackling efforts.
Reforestation and Check Dam ProjectAs Glow has comitted to address climate change, we are supporting local tree planting projects to reduce greenhouse gas emissions that significantly contribute to a changing climate. In addition to the climate benefits, regional watersheds, a vital resource for human development, adversely impacted by deforestation can be brought back to health through reforestation. Recovering of the local forest restores habitat loss and preserves endangered species.
For WeDesign, we accept grant applications from a group of 15 Glow members or more who wishes to develop a project that is beneficial to Thailand. The grant amount is also up to 200,000 Thai Baht per project. In 2016, we sponsored with 155,194 Thai Baht Engie-GE WeDesign-2016 team for toilet construction, classroom painting, and electrical system renovation for improved safety standard for Baan Nong Muang Non Ngiew School, Amphoe Waengnoi, Khon Kaen. 37 students and 7 teachers benefited from our support. Furthermore Glow donated 145,000 Thai Baht to Phathomwai Volunteer Spirit team for a renovation project of Baan Kao Ngiew Nong Bua School in Amphoe Phon, Khon Kaen. In total 76 students and 8 teachers benefited from our support. The programs tie together our will to undertake both Livelihood of Local Communities and Human Capital Development into the same actions. The successful projects stand as the proofs of significant relation between altruism, corporate citizenship, and sustainable workforce retaining.
“It is interesting to have an opportunity to visit the power plant.
I learned more about the “co-generation” power plant and
how to save energy. I will share my learnings with my family
and ask them to save more energy so we can play our part in helping
to fight climate change.”
Miss Nattaporn MekaA student from Bann Bowin School
Marine conservation and habitat restoration programs
As part of our commitment to environmental conservation and improvement of local livelihood, Glow Group and our partners have organized activities to enhance coastal and marine ecosystem. The “Marine Habitats (Artificial Reef) Installation” helps to restore coral reefs that can lead to enhanced marine habitat in the area. In 2016, the project consisted of releasing 100 units of artificial reefs five nautical miles from Payoon-Pala beach. For marine wildlife release, we organized 12 events. In order to abate impacts from marine debris on marine wildlife, we participated in coastal beach cleanup events. The monitoring process and evaluation of project’s success will be carried out in the 2017.
This activity reflects our emphases on improving the Livelihood of Local Communities as well as taking to our hearts the importance of Environmental Management and Biodiversity, two of the material aspects that will be exhibited in the next chapter.
For 2016, we continued the check dam project by building 20 check dams on Phudorn–Houay Mahad Hill, in collaboration with the Baan Chang Municipality and local communities. Apart from the environmental advantages of the dams, i.e. to control water velocity, conserve soil, and improve land, they also provide economic benefits to people in the communities by increasing their income from selling natural products which they can find in the evergreen forest.Both the reforestation and check dam building are two of Glow’s recurrent projects which came from our commitment to take on the Climate Change, Environmental Management, and Biodiversity issues.
Improvement of the Quality of Life
Employee-initiated community improvement programs:
WeDesign and I Love Hometown
Solar for SchoolsGlow is committed to be a leading power generation company that provides sustainable energy. Our “carbon-light” vision, bringing clean energy to off-grid areas is a social responsibility project that we aspire to deliver. We identified that many of off-grid areas use diesel as a source of fuel for electricity generation. This type of electricity generation is carbon-intensive and contributes to global GHG emissions.
Glow inaugurated in 2014 the “Solar for Schools” project with an ambition to make electricity accessible and affordable to people in the remote areas of Thailand that are not covered by grid distribution network. As part of the project solar electric systems and energy-efficient lighting for schools and childcare centers were installed in the area close to the Thailand-Myanmar border.In 2016, Glow has embarked on a new round of support for solar electric systems at off-grid schools and childcare centers along the Thailand-Myanmar border in Mae Sot, with support from the Border Green Energy Team (BGET), an NGO based in Mae Sot in line with Glow’s business strategy to focus on “carbon-light” solutions.
EconomicResearch and Development/ New Projects and Processes. Glow strives to develop operational excellence while integrating innovation in all new projects. We study how to extend the useful life of existing assets or to improve overall reliability and efficiency while reducing operational costs and risks. To be able to supply competitively priced and reliable products for our customers we make investments in new technologies, clean energy services and in the improvement of capacity and distribution networks.Risk ManagementOur risk management system is designed to enable risks to be identified, understood and managed so that we can deliver safe and strong operations. In addition to monitoring compliance, we also design and conduct a risk assessment. Identified risks are monitored continuously. The outcome of risk assessment is discussed during the Board’s meetings and monthly management meetings.As a publicly-listed company, we have established an Audit Committee as a permanent committee comprising directors from the Board of Directors. The Audit Committee assesses the adequacy of Glow’s existing internal control systems to ensure the effectiveness of all operational and financial controls. Also, Glow has an Internal Audit Department that formally reports its findings and recommendations to the CEO and the Audit Committee at least four times a year.One of the most significant risks to Glow is fluctuations in fuel costs (coal and gas), which account for about 80% of our operating expenses. Fuel costs are linked to market fluctuations, and Glow aims to manage fuel cost risks by designing contracts as a “pass-through” at contracted heat rates.For a comprehensive explanation of Glow Group’s risk management environment, please view our Annual Report under the topic of Risk Factors.Crisis ManagementGlow is susceptible to face crisis situations in its economic and industrial activities, which may be difficult to control. Glow has established emergency,security and communication procedures to be able to deal with these circumstances. These procedures are designed to set out general operating principles, roles and responsibilities of the various participants and a dedicated emergency management working team.
Glow is equipped with a warning, analysis and decision-making management system that determines how, and at what strategic level, to handle the crisis. The efficiency of the management system and the structured processes (emergency plans, business continuity plans, etc.) are regularly assessed using internal checks and appropriate training exercises.In the case of a crisis or emergency situation, such as an accident, a protest or disturbances that can have an impact on the reputation, operations or activities of Glow, we follow the Emergency Communication Procedure for effective communications.Supply Chain Management -FeedstockEffective feedstock management is a critical part of our operations. Glow has two major feedstock, being natural gas and coal. Natural gas is supplied by PTT through pipelines while our coal, although procurable through various suppliers, is currently imported from Indonesia via sea transport. Risks in the procurement and in the transport of both fuel sources exist but careful selection of our suppliers can minimize this.As PTT is the sole distributor of natural gas in Thailand, we rely on PTT’s ability to procure gas and supply it to its customers (both in terms of volume and quality), while keeping up the maintenance of the distribution system to prevent the risk of an explosion. Glow works with PTT on any required maintenance of the distribution system and have assigned Eastern Fluid Transport Co., Ltd. (EFT), an entity of the Industrial Estate Authority of Thailand (IEAT) that oversees pipelines and pipe racks in Map Ta Phut, to monitor and maintain our gas pipelines and pipe racks.Our coal value chain deals with good mining practices, the quality of coal, the transportation means, the shipment delivery schedule and the control of dust dispersal during unloading. We strictly follow international standards both for society and for the environment.We use bituminous grade coal with low sulphur in our facility to reduce the impact on the environment. We also require that our coal suppliers strictly follow the coal specifications that we set to ensure that we can control the emissions at our stack and that they spray dust suppression chemicals on their coal to prevent dust dispersion during discharging. Concerning the transportation of coal via sea, we require documentation from our suppliers to ensure that the nominated vessel’s age is not over 15 years to reduce the environmental risks of pollution.To ensure the reliability of our coal supply for our cogeneration business we have entered into a long-term coal supply agreement with Banpu International and a medium-term coal supply agreement with a few international and Thai coal suppliers. The coal risk management policy for our CFBs is to diversify our procurement to at least three contracts with different expiry years, subject to market conditions.Customer Relationship ManagementGlow is committed to ensuring the satisfaction of industrial customers by providing effective account management and communication. It is our responsibility and objective to efficiently manage all industrial customers’ complaints and any incidents. We implement stringent regulations to ensure customer satisfaction, to maximize retention and to attract new customers. We are committed to a program of continuous quality improvement.All cogeneration resources within Glow’s Rayong facilities are interconnected with each other by high-voltage underground transmission lines to ensure the reliability of energy supply for our industrial customers. An Industrial Customer Relations (ICR) Team provides a single contact point for services to industrial customers,thus ensuring a smooth and speedy management of any issues.Corporate GovernanceGlow has internal systems of rules and practices by which the company is governed. We continually update the company’s relevant guidelines, rules and regulations and we exercise compliance with those guidelines and rules in order to have a qualified Board Structure in place. Our composition of the Board of Directors is highly effective, including a mix of directors with diverse skill sets, expertise and experience to fulfil essential oversight roles.Having a breadth and depth of experience allows the Board to provide advice on a wide range of the Glow’s business issues. An adequate number of independent directors helps us bringing in objective scrutiny on behalf of the shareholders and to be available in case there are concerns which cannot, or should not, be addressed by the Chairman or Executive Directors.For a comprehensive explanation of Glow Group’s management structure and governance, please view our Annual Report under the topic of Shareholding and Management Structure.Supply Chain Management Products & Service and ChemicalsOur Supply Chain Department commits to support operational excellence by providing high-quality, reasonably priced and on-time purchased goods and services. Our aim is to create a more efficient purchasing process from our current pace of 45-60 days to 15 days; excluding the Internal Power of Attorney (IPOA) approval time.To ensure that we are a reputable Supply Chain Department, we work strictly on the corporate Procurement and Purchasing Policy. Glow always provides suppliers with accurate information and works with suppliers in a fair, transparent and impartial way to provide the same degree of information to all suppliers involved in a particular bidding. We have set clear criteria for selecting prospective suppliers and awarding contracts, particularly with transactions equal to or greater than two million baht.Tax Paid to the GovernmentGlow Group’s Tax Policy is set to comply with tax laws and the regulations for Thailand and Laos where Glow Group operates. All accounting team members are required to have tax knowledge and to keep informed of tax rules. Glow Group appoints a tax advisor on a case-by-case basis. On a yearly basis the tax advisor reviews the corporate income tax to ensure the Group undertakes tax matters in accordance with tax laws and that yearly tax return computations are accurate.For a comprehensive explanation of Glow Group’s risk management environment, please view our Annual Report under the topic of Management’s Discussion and Analysis.
EnvironmentalEnvironmental ManagementGlow aims to meet all standards established in environmental regulations, site permits and corporate objectives. We respond to any incidents resulting from our operations that impact the environment. Our target is to receive zero non-compliance complaints from the environmental regulators and ISO 14001. Glow’s long-term goal is to measure progress continuously and to conduct periodic audits of our environmental performance to identify opportunities to improve our business processes continually and to maintain transparent communication about our environmental performance to our interested parties.
BiodiversityGlow has mapped out numerous biodiversity mitigation activities and put them in place to prevent, correct and mitigate impacts arising from its operation on the ecology and biodiversity of sea water sources. Those activities include providing support to ecosystem conservation activities, such as mangrove reforestation; monitoring the strainers at sea water pumping points regularly to minimize the volume of aquatic life that mixes with sea water in the cooling system; monitoring the sea water coolant temperature before discharging it into the sea; and conducting a collaboration project with fishery groups and academics to increase the population of aquatic animals.
Waste ManagementGlow monitors the environmental performance of each power plant site on a regular basis before obtaining permits for the collection, storage and transportation of industrial waste and by-products that are generated by Glow’s activities for treatment and disposal as specified by laws to prevent environmental impact. We promote environmental awareness among our contractors, suppliers and customers.
Glow has established an “Industrial Waste Management Procedure” which is implemented across all plants. We obtain a permit from involved authorities before all types of waste or unused material is to be transported out of the premises. Every waste disposal operator and transporter for hazardous waste and non-hazardous waste must be evaluated and approved by Glow prior to providing services.
Wastewater ManagementGlow endeavours to limit environmental impact from the use of oil and chemicals in the production and maintenance processes. Water contaminated by oil is treated and the oil is removed before being discharged while water quality is constantly monitored and recorded at the point of discharge in accordance with the requirements of Environmental Impact Assessment (EIA) and Environmental Health Impact Assessment (EHIA).
Glow promotes and implements efficient water savings and proper use of natural resources in line with the National Energy Conservation Policy and the Enhancement and Conservation of National Environmental Quality Act B.E. 2535, based on the 3R principle (Reduce, Reuse and Recycle). Run-off from the coal pile area as well as other service water is treated and collected in a retention pond before being recycled back for dust suppression.
SocialHuman Rights (Social Impact on Communities)Glow respects human rights everywhere that we operate. We specify in our Code of Conduct that we support and respect, within our sphere of influence, the protection of international human rights as outlined in the United Nations Universal Declaration of Human Rights.
The impact of human rights on communities is identified, assessed and managed through a range of company processes and assessments, including environmental, social and health impact assessments. We respect human rights in every business decision or activity and we take into account any impact that may arise from those activities, whether directly or indirectly. We have regular and meaningful engagement with affected communities and individuals as well as with other relevant stakeholders.
Participatory process is the basis for building strong, and meaningful responsive relationships to understand the local operating context, to identify and assess potential risks and impacts and to develop strategies to minimize potential negative impacts (e.g. environmental damage), to maximize benefits (e.g. local employment opportunities) and to minimize potential risks (e.g. delays in government approvals).
About this Report G4 -18, G4-28, G4-29, G4-30, G4-31In this section, we provide basic information about our sustainability report, our approach to external assurance, an overview of the data collected to support how we manage our sustainability performance, the GRI G4 Content Index.
Our reporting approach
This is the fourth annual Sustainable Development Report that we have published. This report details our performance during FY2016 (January 1, 2016 to December 31, 2016) across the seven areas that form the basis of our Sustainability Program. Our 2015 Sustainable Development Report covering January 1, 2015 to December 31 December 2015 was published on 11th May, 2016.
We declare this report to be in accordance with the GRI G4 Guidelines and the Electric Utilities Sector Supplement at a core level. The key elements of the G4 approach that we have focused on in this report, in keeping with the intent of the guidelines, are described further.
Principles for Defining Reporting QualityThe GRI G4 Guidelines set out principles for defining reporting quality. We drew on a wide range of inputs to develop a view on what matters to our internal and external stakeholders. We have taken steps to ensure that the quality of the information contained in this report is reliable. Our senior management reviewed and agreed on the seven most material issues for this year. All data collected for this report is internally verified and signed off by each department head of assurance. Selected data, related to the ISO 14000 environment management systems and the occupational health and safety management system and OHSAS/TIS 18001 standards, has been externally assured by a third party, i.e. AJA Registrars.This is the third year that we are reporting in accordance with the GRI G4 reporting guidelines. We expect to continue to improve the robustness and depth of our reported data over time.For further information concerning our business and sustainable development activities, please refer to our Annual Report available both in printed format and on our website: www.glow.co.th
Principles for defining report content Stakeholder inclusiveness: We value the opinion of our stakeholders, including employees, local communities and interest groups, non-governmental organizations (NGOs), customers, suppliers and contractors. In preparing our report, we are listening and responding to stakeholder feedback.Sustainability context and value chain: We are moving towards more efficient and effective operations with fewer social and environmental impacts along the entire value chain. Regulatory requirements shape our sustainability approach, communities, specific context of Map Ta Phut, the site of Thailand’s largest industrial park, and most importantly the recently changed policies of ENGIE, our parent company who commits to countering climate change by building no more coal-fired power plants. We focus our efforts in the area of sustainability in three dimensions: environmental stewardship, social responsibility and economic prosperityMateriality: We identify and describe the material issues that are important to our stakeholders and the business and set out our associated performance and KPIs for the coming year. Moreover, Glow has set Sustainable Development Plan 2020 with specific targets in order to gear the organization to meet the plan.
External AssurancesAside from internal assurance process by ENGIE on our ESG practices, Glow has been externally assured in financial, environmental, social aspects as follows:Financial performances and accounting have been validated a Certified Public Accountant from Deloitte Touche Tohmatsu Jaiyos Audit Co., Ltd. Environmental management system of Glow power plants in Thailand are accredited by ISO14001:2004. All of our plants in Map Ta Put are also assured as Eco-Factory by the Federation of Thai Industries. Environmental testing has been carried out at laboratory certified under ISO 17025 standard.Organizational Carbon Footprint of Glow Energy Public Company Limited Phase 2 has been validated by TGO. Electricity, steam, clarified water, and demineralized water are also assured by Carbon Footprint Reduction standard of TGO.
Explanation of any restatementsIn this year, we have made correction on the measurement unit of G-4-EN5-Total energy intensity. The reporting unit reported in 2015 Sustainability report was intentionally aimed to be reported in MJ/MWh but miscatagorized as GJ/MWh. The reporting unit are now revised in this report.
Contact DetailsWe welcome your opinions, comments and suggestions on our sustainability performance and on this report. Your feedback is important to us and will help to improve our reporting. Please submit any questions or comments to or call our CSR & Public Affairs team at (+66) 0 2670 1500-1 Ext. 3103 or email us at email@example.com.
Mailing Address of Glow Group’s Head Office:Glow Group, 1 Empire Tower, 38th Floor – Park Wing,South Sathorn Road, Yannawa, Sathorn, Bangkok 10120, Thailand
Approach to Managing Sustainability G4-34; G4-56
Glow’s activities and operations are carried out in full compliance with all applicable laws and relevant rules and regulations of the countries in which we operate which are in line with the Ethics Charter of ENGIE, our parent company.
ENGIE regards compliance with anti-bribery laws as crucially important and everyone who works for ENGIE is expected to apply the highest standards of integrity to all their activities and to comply fully with the ENGIE ethical principles, policies, procedures and processes.
Glow established its first Code of Conduct in 2005 and we have updated and revised this Code of Conduct to include new clauses such as human rights and anti-bribery which will help us achieve our sustainability goals. Our Code of Conduct (and related policies) sets out ethical principles that guide the work we undertake and our interactions with stakeholders, including government agencies, customers and suppliers, and communities. The principles cover accountability, transparency, integrity, ethical behavior, respect for stakeholder interest, respect for the rule of law and human rights.
Glow’s Ethics Officer ensures implementation of ethical principles in Glow’s development strategies and activities; answers employees’ questions and gives advice on ethics and compliance; runs awareness-raising, training and communication initiatives and identifies the entity’s ethical risks.
To fight against corruption and fraud in all forms, Glow has an Anti-Corruption clause in every O&M Agreement to ensure that our suppliers comply with Glow’s business practices.
“At Glow, we consider corruption and bribery as serious matters. Therefore,
we have instituted many prevention systems in order to minimize those risks.
We are equipping our team with trainings that clarify
the definitions and good practice guidelines.”
Mrs. Chamaiporn SoonthorntasanapongVP-Legal and Insurance and Ethics Officer
Value Chain G4-12
At regular intervals, Glow evaluates the key elements of our business, which include our business operations (our supply chain), and energy solutions we deliver to our customers and the benefits we bring to the communities where we work and operate. As a leading power generation company, the main elements of our supply chain include supplier, supply & infrastructure, power generation, distribution and customer.By understanding and addressing our supply and value chains, we can continue to track and improve our sustainability performance — and the outcomes that we deliver. Knowing our value chain helps us to improve our sustainability by increasing opportunities to reduce environmental and social impact and increasing resource efficiency across the entire value chain. By working closely with value chain partners and other key stakeholders we can develop optimal solutions and drive impactful action.
Stakeholder Engagement G4-24; G4-25; G4-26; G4-27
Stakeholder management is considered of the utmost importance within the ENGIE group. Preventing conflicts before they happen is good for business, and a good knowledge of stakeholders’ needs helps companies to develop new products and services. We have a range of internal and external stakeholders that we engage through a variety of mechanisms. The frequency of engagement is designed to enable regular communication with stakeholders on key issues and is adapted as needed. By finding out what stakeholders’ needs are, we identify valuable information that will help us to make choices in terms of our future business strategy.
Glow has applied the stakeholder mapping and management tool developed by ENGIE. We have used the tool to map stakeholders in relation to issues that matter to Glow. In 2016, we have reviewed the 2014 stakeholder list and identified a revised list, comprising of 18 main categories of stakeholders as follows: 1. Employees 2. Customers 3. Local Communities 4. NGOs and Non-profit Organizations (NPOs) 5. Analysts 6. Financial Institutions 7. Shareholders/Partners 8. Professional Consultants 9. Contractors10. Fuel Suppliers11. Technology Suppliers12. Private Industrial Estates13. Media14. Competitors15. Government Authorities (Energy)16. Government Authorities (Others)17. Independent Organizations18. Embassies
We show in the illustration below the engagement channels and the target frequency for only selected key stakeholder categories: employees, customers, and local communities.
For other stakeholders, the frequency of contact varies according to the nature of our relationship. For example, we participate and response to invitations from NGOs and NPOs if we deem that the request is related to our business. We respond to the request of government authorities during the public consultation period related to laws or regulations that are related to our business. For analysts, we organize analyst briefing on a quarterly basis and make presentation materials available on Glow’s website. Moreover, we organize visits to our power plants for investors as well as the financial institutions.
In 2016, we conducted various engagements with stakeholders. Feedbacks were then analyzed for forwarding to relevant engagement owners for their actions. Highlights for this year are as follows: for employees, we have launched surveys after engagement activities as well as their preferential choices for receiving updates from Glow. The results from those surveys are then used for customizing activities in 2017 and onward. For local communities, we have organized tripartite committee meetings with local parties, e.g. local dwellers, farmers, fishermen, etc., as well as relevant representatives from governmental agencies. This year we took feedbacks from the meeting and improved noise prevention at our plant to minimize noise issues for our local communities.
Glow communicates with these stakeholders through multiple channels and takes into consideration transparency and openness. Our CSR Working Committee conducts dialogues with relevant stakeholders at regular intervals to identify and respond to their needs and expectations. These regular dialogues allow us to meet the needs and expectations of our stakeholders better.
In addition to those mechanisms, the company also has procedures that enable internal and external stakeholders to file complaints or make recommendations at all times. The channels or steps to file complaints are as follows:1) The procedure for employees to file a complaint is included in the employees’ manual to inform them of their rights, with complaint and settlement procedures, investigation and verification procedures and protection for informers and relevant parties. 2) The Ethics Reporting Process is available for all employees and external stakeholders (by emailing to EthicsOfficer@glow.co.th or call
(+66) 0 2670 1500-1 Ext. 1402) to file their complaints in the case that a discriminatory or unethical practice is found. The company has a designated Ethics Officer to be directly responsible for the code of conduct governance to ensure fair treatment to all parties. In addition, we have put in place an “ethics box” which is a new channel allowing “whistle blowing” with respect to any ethical issues and which all employees and external parties can access.
3) Suggestion Boxes are available for employees to submit complaints and recommendations to the company on the company’s intranet. The suggestion boxes are placed in different communal staff areas including canteen.4) Complaints or recommendations may be made by telephoning the Bangkok office (+66) 0 2670 1500-1 or the Rayong (Map Ta Phut) office
(+66) 0 3869 8400-10 or by sending an Email to firstname.lastname@example.org
Complaints received using any of the above channels will be managed by the Ethics Officer. If a complaint is verified and proven to be valid, the company will assign a responsible person to resolve the issue within seven days, or within 24 hours for an emergency case.
All of the above material aspects relate to our value chain. The most material aspects are the key elements of our business, requiring our greatest focus to obtain a “social license to operate” from our stakeholders. We have targets in place that have been developed specifically to address each of our most material aspects. Our progress against the targets and the targets and KPIs are provided in the “Most Material Aspects” section.
Materiality Assessment G4-18
Glow uses the GRI G4 Guidelines and the Electric Utilities Sector Supplement to inform the materiality assessment process. The materiality assessment sets out the targets for the next reporting year and guides the content of the 2016 Sustainability Report.The results of internal and external stakeholder engagement were the primary sources of potential material issues as stated in Stakeholder Engagement section. For our next step, Sustainable Development Steering Committee, CSR Working Committee as well as our business leaders reviewed the issues and identified those that are material and therefore to be included in the Sustainability Report, based on the G4 Principles of Materiality and Stakeholder Inclusiveness. Both internal and external factors determine what Glow considered to be material. For each of the material issues, Glow defined the boundary of impact, whether inside or outside Glow and where the impact ends. If the boundary is outside of Glow, indicators are expected to be reported where data quality and availability allow. The list of material issues and their respective boundaries were reviewed and approved by members of the Executive Management Committee.
Our materiality assessment sets out our material issues going forward and is used as a guide for the content for 2016 Sustainability Report. We considered many issues that were raised by internal and external stakeholders during the assessment process. Some of these topics overlapped with others, and their importance varied between stakeholder groups. After evaluating these issues, we identified those of the highest importance to Glow and our stakeholders, and these form our most material issues. These issues are located in the top right quadrant of the matrix below.
Each reporting year, Glow conducts a formal materiality assessment in accordance with the GRI G4 guidelines to identify and prioritize our primary sustainability issues, as well as associated key performance indicators (KPIs) and targets for improvement.